GENERAL Terms & Conditions

Online bookings for parties

When booking online, you will need to fill out the booking form and choose to pay a deposit or make full payment.  Payment is made securely through PayPal (either via your PayPal account OR via credit or debit card if you don’t have a PayPal account).  Delightful Divas does not receive any details about your payment method (no card details etc), other than confirmation from PayPal of successful payment and the amount taken.

Once we receive your booking , we may contact you to confirm or clarify some / all of the party details – especially if you add any special requirements or advisories.

Invitations and consent forms are available to download from the website. We ask that you please complete the consent forms and  return to Delightful Divas Ltd 7 (seven) days before the party date.   Alternatively, we can post these out to you.  Please inform us which is your preferred option.

Phone bookings for parties

When booking over the phone, we will confirm your birthday girls details (name, age, party size and package) and take a £50 non-refundable deposit to secure your party date and time.

Invitations and consent forms are available to download from the website. We ask that you please complete the consent forms and  return to Delightful Divas Ltd 7 (seven) days before the party date.   Alternatively, we can post these out to you.  Please inform us which is your preferred option.

Booking fees / Deposits and Low Deposits

To secure parties, we require a £50 non-refundable deposit.

7 (seven) days prior to your party, we will contact you to take final numbers and full balance, confirm details and if you have any changes to your party.

Low Deposit Offer

Low deposits are valid for all party bookings made up to 31st January 2019. Low deposits are available on bookings for any future dates and are subject to availability.

In the event of cancellation, the full, standard deposit of £50 must be paid in addition to any cancellation charges that may be incurred (see Cancellation Policy below)

Cancellation Policy

For birthday parties, our cancellation period is 7 (seven) days. If you wish to cancel within the 7 (seven) days, we cannot refund your booking, but will do all that we can to work with you to re-arrange your party.

Consent forms

All parents of children attending our parties MUST complete our consent form and return to Delightful Divas Ltd 7 (seven) days before the party date.

Terms and Conditions for Bell Tent hire, Indoor and outdoor sleepover hire and Picnic hire

All bookings are subject to our Terms and Conditions. If you place a booking you are agreeing to the Terms & Conditions as set out below:

Definitions

‘Company’ means Delightful Divas Ltd, company number 11385389. Registered address 90 Main Street, Bingley, BD16 2JH.

‘Hirer’ is the person hiring the equipment from the company.

‘Equipment’ is the bell tent, indoor or outdoor sleepover tents, picnic table provided to you including any fabrics, accessories and mattresses.

‘Period of hire’ is the period between completing the set-up of our equipment and the dismantling.

‘Hire charge’ is the amount payable by the hirer to the company as specified on the invoice or email correspondence.

‘Invoice’ is the form issued by the company to the hirer requesting payment of the hire charge and containing details of the equipment and hire period.

1. Intro

The hirer who makes the booking must be present during the hire period and be over 18 years old. This person is responsible for making sure the T&C’s are adhered to.

Each bell tent, indoor/outdoor tent and picnic table have a maximum occupancy number which you must stick to:

  • 8 persons maximum in the Bell tent
  • 1 person maximum per individual indoor/outdoor tent
  • 8 persons maximum around picnic table

We reserve the right to refuse a booking, but endeavour to treat everyone equally and fairly.

Delightful Divas Ltd shall not be held responsible or liable for any loss or damage suffered by you or members of your party.

2. Our Responsibilities

1) To deliver the equipment and proceed to erect it on or before the set -up date shown on the invoice.

2) To dismantle and remove the equipment from the site of hire on or after the date shown on the invoice.

2.1.1 – Contactless deliveries by the company and self-assembly by the hirer may be undertaken during the Coronavirus CV-19 outbreak.

2.2.1 – Contactless collections by the company may be undertaken during the Coronovirus CV-19 outbreak.

3) The company shall ensure reasonable precaution is taken to sanitise equipment a minimum of 24 (twenty-four) hours prior to each booking period. All equipment to be sprayed with antiviral spray and/or washed at 60 (sixty) degrees to minimise the risk of Covid-19 cross infection and left in a sealed bag/container. The company and its employees will wear PPE (gloves and face mask) for any deliveries and collections that are not self-assembly. This will be agreed with the hirer upon booking.

3. Hirer Obligations

1) To have a representative on site at the time of delivery. If hiring the bell tent, the hirer will supply a photograph/plan showing the desired location for the equipment.  In the absence of such a photograph/plan, the company shall position the equipment in the location deemed appropriate by the company at that time.

2) Ensure the site is flat, level and firm. The company has the right to refuse to erect the equipment if the site is unsuitable.

3) Ensure the site has easy and safe access for staff and vehicles.

4) If hiring the bell tent(s), inform the company of any services, drains, pipes, cables or other obstacle that may affect the site.  The company has no responsibility for damage to pipes, cables and underground services whose location was unknown to the company.

5) The hirer shall use the equipment only for its proper purpose and in a safe and correct manner. Any loss, theft or damage must be reported immediately to the company.

6) Erected equipment must not be tampered with or moved once in situ.

7) The hirer is not permitted to repair, alter or add to the equipment without prior consent from the company.

8) The hirer or any third party shall not enter the equipment while it is being erected.

9) The hirer shall not tamper with any structure or any part of the equipment and, in particular, not affix or suspend any items from the equipment without prior written consent from the company.

10) No lighting, heating, cooking or other gas or electrical appliances of any kind are permitted within the equipment unless prior written consent has been obtained from the company.

11) No smoking or vaping is permitted within 3 metres of the bell tent(s) or the company’s equipment.

12) The hirer shall not light or allow to be lit and fire, candle or other naked flame within or close to the equipment.

13) No animals are allowed inside tents.

14) The hirer agrees to keep any part of the equipment that is a tent completely closed when necessary when not in use.

15) The hirer must follow the company T&C’s to minimise damage to the equipment.

16) The hirer will behave in a proper appropriate and legal manner. If outdoors, please keep noise levels to a minimum after 10:30pm.

4. Loss and Damage

The hirer shall throughout the period of hire be responsible for the maintenance and safe custody of the equipment. The hirer should notify the company immediately if anything is not working, of incorrect deliveries and unacceptable equipment before use. Failure to do so will be the responsibility of the hirer and NOT Delightful Divas Ltd. The hirer shall cover the company against the full value of any loss, damage or excessive soiling howsoever caused, unless caused by negligence of the company. You are liable for the full cost of any damage caused during your period of hire.

5. Booking

A non-refundable deposit of £25.00 will be taken by the company at the time of booking. This will be deducted from the balance payment which will be due 7 (seven) days prior to the hire period. If the booking is taken less than 7 (seven) days prior to the hire period, payment in full will be required.  Failure to make payment will result in your booking being cancelled and deposit lost.

A confirmation of your booking will be emailed to you at the time of booking.

6. Cancellation

You may cancel your booking no less than 7 (seven) days prior to the hire period.  Cancellation during the 7 (seven) days prior to your hire period will result in full payment required due to loss of availability for others.

If sickness or other unforeseen circumstances cause an issue with your booking, we will endeavour to postpone your booking to a mutually agreed future date.

Our contact number is 07930 054328 should you wish to speak with us.

7. Payment

Payments can be made once invoices are issued by the company. A booking is not confirmed unless a deposit/full payment is made.

Payment methods include bank transfer, Paypal and iZettle invoice via card and must be in pounds (£) sterling.

8. Exclusions of liability

The company shall make every effort to complete the erection and/or delivery of the equipment on or before the set-up date shown on the invoice.  If the equipment is not erected on or before the set-up date, the hirer shall have the right to withdraw and the company will refund monies paid (less non- refundable deposit). If the equipment is not erected due to weather or other circumstances beyond its reasonable control, the company shall not be liable to pay compensation to the hirer.

Force Majeure – Delightful Divas Ltd cannot accept responsibility for any booking where it is affected or prevented by reason of circumstances that amount to force majeure.

‘Force Majeure’ means any event that Delightful Divas Ltd could not, even with due care, have foreseen or avoided. Such circumstances include war, threat of war, civil strife, industrial action, pandemics, natural or nuclear disaster, fire, adverse weather conditions, foot and mouth disease or similar events outside of the company’s control.

9. Complaints

In the event of any complaint you may have, please contact the company immediately so that we can resolve any problem, and we will make every reasonable effort to resolve the issue as soon as possible. Please use the company contact number 07930 054328 or email delightfuldivasbingley@gmail.com

12. Indemnity

Subject to these terms and conditions, the hirer shall wholly indemnify Delightful Divas Ltd in respect of all claims from any source at any time, where any injury or death to person(s), damage to property, or loss or damage is caused by, or arises out of, the misuse of equipment by any person other than Delightful Divas Ltd or their employees.

Governing Law -This contract will be governed by the laws of England and Wales and the exclusive jurisdiction of the courts of England and Wales.